SAP Customer Relationship Management (SAP CRM)

SAP CRM (SAP Customer Relationship Management) is, with SAP CS (SAP Customer Service), the second solution for customer relationship management.

We support our customers with the design, implementation, and ERP integration, and also with the optimal selection of the solution “SAP CS vs. SAP CRM”.

SAP CRM offers companies functionality for operational, analytical, and also collaborative processes:

  • Schedule planning and management, reporting and journal functions
  • Planning for budget and revenues
  • Multi-channel management of marketing campaigns, leads and offers as well as content management
  • Interactive customer contact center, IP-based communication management with control, monitoring and documentation of all communication channels
  • Medium internet: E-Marketing, E-Commerce, E-Self-Service for customers
  • Opportunity, offer and order management
  • Management of purchase orders, invoices and contracts
  • Warranty processing, complaints and returns management
  • Repairs and inventory management
  • Documentation of technical specifications
  • Commission and bonus management
  • Management of external partners including cooperation tracking and contract administration
  • Market segmentation, target group analyses, customer value analyses, customer satisfaction analyses, pipeline performance, E-analytics
  • Link to back-office data sources
  • IT and personnel help desks

Triacos offers SAP CRM (SAP Customer Relationship Management)

As an SAP main contractor, we offer support for the introduction of innovative SAP project solutions, from the strategic objectives through to potential/feasibility analysis, process design and implementation, up to support for ongoing operations.

We provide tailored consulting in SAP ERP, SAP CRM and SAP ECC. Our committed goal is to provide your company with SAP CRM and SAP ECC support, and to provide you with advice and assistance at all times. Once we have worked with you to analyze your business processes, we can move on to implementing your processes in SAP from both a logical and a business perspective.

We offer comprehensive expertise in SAP CRM and have proven our competencies time and again in a wide range of customer projects. We are equally happy working with standard SAP from start to finish or providing you with a customer-specific and made-to-measure solution.

Triacos lets you see with is achievable and what is necessary, thus enabling you to take the right decisions during the introduction and optimization of SAP CRM. 

SAP - Digital Supply Chain by Triacos

To ensure successful project handling and a digital supply chain, we supply all services needed from a single source.

  • SAP general contractor 
  • SAP Enterprise Resource Planning (ERP)
  • SAP Supply Chain Management (SCM)
  • SAP Manufacturing (MES)
  • SAP System integration
  • SAP eCommerce (HYBRIS)
  • SAP Basis / Installation / Development
  • SAP Authorizations

  • Project management as general contractor 
  • Consulting / Strategy consulting
  • Customizing
  • Implementation
  • System integration
  • Operations support
  • Support after go-live

Follow us: